We want you to be fully satisfied with your purchase. If you need to exchange a product, please review our exchange policy below:

Eligibility for Exchange

• Exchange requests must be made within 7 days of delivery.
• Product must be unused, undamaged, and returned in its original packaging with all tags, manuals, and accessories.
• Exchanges are allowed only in cases of:
• • Manufacturing defects
  • Damaged product during transit
  • Incorrect item delivered

Exchange Process

• Email us at support@oaltev.com with your order ID, reason for exchange, and photos/videos of the issue.
• Our team will review your request and respond within 48 hours.
• If approved, we will arrange pickup or guide you on how to send the product back.
• A replacement product will be shipped once we receive and inspect the original item.
• If the requested product for exchange is unavailable, we may offer an alternative product of equal value or store credit, as applicable.

Pickup & Replacement:

• Once approved, we will arrange pickup (if serviceable) or guide you through the return shipping process.
• A replacement product will be shipped after the returned item passes quality inspection.

 

 Non-Exchangeable Items

• Used or damaged products not caused by manufacturing faults
• Items returned without original packaging or accessories
• Custom orders or personalized products

Other Terms

• Exchange approval is subject to inspection and verification by Oalt EV.
• We reserve the right to reject exchange requests that do not meet the above conditions.

For questions or help with your exchange, contact us at +91-7291880088 or email support@oaltev.com.